Okay so I was originally going to make a topic talking about various problems I've seen discussed on discord, how they were handled, the cause, and possible solutions. Since this topic popped up I'm gonna save my time and instead focus on one point (unless people really want me to write a multi page paper).
GMs, HR, any other official roles in a server are and should be held to a higher standard.
Topic not about r0? Sure talk normally. That doesn't mean you have license to do anything (shouldn't be making fun off people, being inappropriate, and other such PR nightmares). Your actions on the PUBLIC discord server representing YOUR ACTUAL SERVER are representative of how the server is managed and the community you are trying to foster.
Topic involving: Updates, possible changes, timeline of patches/updates, known issues, etc.
Should be done in an official matter, not a single person on the team should be jumping to answer anything until its official. All these topics should also be presented in a CLEAR and STABLE way so that people have ready access and understand the who/what/when/where/why of things. I suggest creating an area on the discord for official announcements, then using this area post such information in an organized post and then link it in there. DO NOT HAVE THESE DISCUSSIONS ON DISCORD. Direct people to forum topics. Official statements on how the server functions and plans for it shouldn't be haphazardly discussed in an unorganized and volatile location such as discord. People see conflicting messages from the server team? Time to turn around and leave because it leaves the impression of a disorganized and unstable server.
Someone have a suggestion that doesn't work? Confer and then explain WHY, have people understand why instead of just saying no. Don't just say maybe or its possible in response to a suggested change. All suggestions should be directed to a forum post so it can be addressed in an organized fashion.
Discord is not a place for professional discussion. There shouldn't be massive debates in the middle of discord, flooding it and giving bad impressions. Set up a private group and talk about it or, better yet, take it to the forums.
Summary: You guys need a PR manager or something because I feel like its an every other day thing that someone has a foot in mouth moment. Find someone articulate that has the patience for professionalism and have pretty much all the announcements go through them. That way you don't have people saying conflicting information, jumping the gun, or rubbing people the wrong way and all the official information is organized, visible, and accessible.